Phone System Instructions

Setting up your mailbox:

Dial 5250. The default passcode is set to 1111. Follow the directions given by the system. Be sure to setup all 3 features:

• New Passcode: The passcode may be 2 to 4 digits in length and may not begin with 0.
• Greeting: Follow directions given.
• Recommended Greeting: You have reached the office of _______ of Troy University . I am either currently on the phone or away from my desk. (May include office hours.) Please leave your name and number and I will return your call as soon as possible. If you wish to speak to the receptionist, press 0 now. Thank you for calling.
• Name: follow the directions given.

Voicemail

When you have a message your voicemail button will flash. (This button only works when flashing. Dial 5250 to access your voicemail box when no new messages are waiting.)

To retrieve messages:

• Press the Voicemail button on the right side of the phone
• Enter passcode
• Choose from the following options
• Dial 7 to PLAY
• Dial 5 to SAVE
• Dial 3 to DELETE
• Dial 8 for TIME AND DATE
• Dial 2 to FORWARD OR REPLY

Transferring Calls

To transfer a call to another extension

• Press inquiry
• Dial extension number
• Press transfer

Placing a call on hold

Press the blinking line button at the bottom left side of panel.

Outgoing Calls

Making internal and external calls

•  Lift handset or press the speaker button and proceed depending on call type:

•  Internal calls

•  Dial the extension number. Note: only 4 digit extensions may be used.

•  Press C or replace handset to end call.

•  External Calls

•  Local

•  Dial 9.

•  Dial the external number.

•  Press C or replace handset to end call.

•  Troy Campus Extension

•  Dial 8.

•  Dial the 4 digit extension.

•  Press C or replace handset to end call.

•  Long Distance

•  Dial 88.

•  Dial 1-Areacode-number.

•  Enter Attnet Code.

•  Press C or replace handset to end call.

•  CVCC Campus Extension

•  Dial 6

•  Dial 4 digit extension

•  Press C or replace handset to end call.

•  To place a long distance call using CVCC's line 6:

•  Dial 68

•  Dial areacode-Number

•  Enter Attnet code

•  Press C or replace handset to end call.

•  Please note: When using CVCC's line 6 to make a long distance call, do not dial a 1 before the areacode.